Privacy Policy

Introduction

99fd operates an online gaming platform designed for players based in Bangladesh and the wider South Asia region. We accept deposits in BDT and INR, and we serve a community of sports bettors, live casino enthusiasts, slot players, and crash-game fans. This Privacy Policy governs the collection and processing of personal data in connection with our website at https://99fd.pro and all associated services.

We are committed to maintaining the confidentiality, integrity, and security of your personal data. This policy applies to all registered users, visitors browsing our pages, and anyone interacting with our platform in any capacity. We encourage you to read this document carefully and contact our support team if any section requires clarification.

Information We Collect

To deliver a secure, personalised, and legally compliant gaming experience, we collect the following categories of personal information. Collection happens when you register an account, make a transaction, contact support, or interact with our platform in any way:

• Identity data: full name, date of birth, gender, and nationality as provided during registration.
• Contact data: email address, mobile number (used for bKash, Nagad, or Rocket OTP verification), and residential address.
• Financial data: payment method type (e.g. bKash wallet number, bank account reference), transaction amounts in BDT or INR, and deposit/withdrawal history.
• Technical data: IP address, browser type, device model, operating system, and session timestamps collected automatically when you visit our platform.
• Usage data: game history, bet records, bonus usage patterns, and platform navigation data used to improve product performance and personalise your experience.

We do not collect sensitive categories of personal data such as biometric identifiers, health information, political opinions, or religious beliefs unless explicitly required by applicable law or regulatory authority.

How We Use Your Information

Information collected by 99fd is used strictly for the purposes listed below. We do not process your data for any purpose incompatible with those stated here:

• Account management: to create, verify, and maintain your 99fd player account and authenticate your identity upon each login.
• Transaction processing: to facilitate deposits via bKash, Nagad, Rocket, Upay, or bank transfer, and to process withdrawal requests accurately and promptly.
• Customer support: to respond to your queries, investigate complaints, and resolve disputes related to your account, transactions, or gameplay.
• Responsible gaming compliance: to monitor gambling behaviour patterns, enforce deposit limits, and identify accounts that may require intervention under our responsible gaming obligations.
• Platform improvement: to analyse usage data in aggregate form to understand player preferences, improve game offerings, resolve technical issues, and enhance overall platform performance.
• Marketing communications (with consent): to send you promotional offers, bonus announcements, or event updates related to cricket betting, slots, or live casino — but only where you have explicitly opted in to receive such communications.

Sharing Your Information

99fd does not sell, rent, or otherwise transfer your personal data to third parties for commercial gain. We may share limited information in the following narrowly-defined circumstances:

• Service providers: trusted third-party vendors (e.g. payment processors, fraud-detection services, cloud hosting partners) who are contractually bound to handle your data solely for the purpose of delivering services on our behalf and who maintain equivalent data protection standards.
• Legal and regulatory authorities: where required by applicable law, court order, or regulatory instruction, we may disclose personal data to the relevant authority. We will notify you of any such disclosure to the extent permitted by law.
• Business transfers: in the event of a merger, acquisition, or asset sale involving 99fd, user data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

Under no circumstances will your data be shared with advertisers, data brokers, or marketing aggregators without your explicit, informed, and revocable consent.

Cookies and Tracking Technologies

99fd uses cookies and similar web technologies to support platform functionality, improve your experience, and collect anonymous analytics data. Cookies are small text files stored on your device when you visit our site. We use strictly necessary cookies (required for the platform to function, such as session tokens and authentication cookies), preference cookies (to remember your language and display settings), and analytics cookies (to measure page views and user flows in aggregate, without identifying individual users).

You may control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of some features on the 99fd platform. We do not use cookies to track you across third-party websites, and we do not serve cross-site advertising cookies.

Data Security Measures

99fd employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage of passwords using one-way cryptographic hashing, role-based access controls that restrict internal staff access to your data on a strict need-to-know basis, and regular security audits of our infrastructure.

While we work diligently to protect your data, no security system is completely impenetrable. In the event of a data breach that affects your rights, we will notify affected users promptly and take all reasonable steps to mitigate any potential harm. We strongly encourage players to use strong, unique passwords for their 99fd accounts and to enable any available two-step verification where offered.

Data Retention

We retain your personal data for as long as your account remains active or as long as necessary to fulfil the purposes described in this policy. Account data is typically retained for a minimum of five years after an account is closed to comply with our anti-money laundering and fraud-prevention obligations. Analytics data is stored in anonymised form and may be retained indefinitely for platform improvement purposes. If you request deletion of your account and personal data, we will process your request within 30 days, subject to any overriding legal obligations that require us to retain certain records.

Your Data Rights

As a user of the 99fd platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered email address and a clear description of your request:

• Right to access: request a copy of all personal data we hold about you, including the categories of data, how it is processed, and who it has been shared with.
• Right to rectification: request correction of any inaccurate or incomplete personal data held on your account.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to any applicable legal retention requirements.
• Right to restrict processing: request that we limit how we use your data while a dispute or investigation is pending, without deleting it entirely.
• Right to withdraw consent: where our processing of your data is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all valid data rights requests within 30 calendar days. In complex cases, this window may be extended by a further 30 days, in which case we will inform you of the delay and the reason for it.

Third-Party Links and Services

The 99fd platform may contain references to game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt) and payment partners (such as bKash, Nagad, Rocket, and Visa). While we integrate with these services to deliver our product, each third party operates under its own independent privacy policy. 99fd is not responsible for the data practices of external providers and encourages you to review the privacy documentation of any third-party service you interact with directly.

Payment Data and Financial Privacy

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or any other payment method, the financial details of that transaction are processed by the relevant payment provider under their own security and privacy protocols. 99fd does not store full payment card numbers, CVV codes, or mobile banking PINs on our servers. We retain only a transaction reference, the amount, the currency (BDT or INR), and the outcome for our own records.

All financial data retained by 99fd is stored securely and is accessible only to authorised personnel under strict need-to-know principles. Any suspected fraudulent activity detected in your financial data will be reported to appropriate authorities as required by law, without prior notice to the account holder.

Children's Privacy and Age Restriction

99fd is an adult gaming platform strictly for users aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If we become aware that a person under 21 has registered an account or provided personal data, we will immediately suspend that account, delete the associated data, and retain a minimal record solely to prevent re-registration. Parents and guardians who believe their child may have accessed our platform are urged to contact us at [email protected] without delay.

Changes to This Privacy Policy

99fd reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, platform features, or business practices. When material changes are made, we will update the "Last Updated" date at the top of this page and, where the change is significant, we will notify registered users via the email address associated with their account.

Continued use of the 99fd platform after the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information. If you object to any revised terms, please discontinue use of the platform and contact our support team to close your account.

Contact Us About Privacy

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please reach out to our dedicated support team. We are available around the clock to assist you in English and Bangla.

Email: [email protected] — Available 24/7 in English and Bangla.